{"id":24422,"date":"2024-06-12T13:31:57","date_gmt":"2024-06-12T11:31:57","guid":{"rendered":"https:\/\/docs.prim.io\/prim-io-user-guide\/description-of-the-system\/documents-and-objects\/delete-and-cancel-documents\/"},"modified":"2024-06-12T13:31:57","modified_gmt":"2024-06-12T11:31:57","slug":"delete-and-cancel-documents","status":"publish","type":"page","link":"https:\/\/docs.prim.io\/en\/prim-io-user-guide\/description-of-the-system\/documents-and-objects\/delete-and-cancel-documents\/","title":{"rendered":"Delete and cancel documents"},"content":{"rendered":"<p>Deleting or cancelling documents happens from the document file, from the action buttons at the bottom. Any deletion or cancellation action is a matter of rights. These are configured from the Administration &gt; Settings &gt; Document Administration menu, where they are set at the document level.  <\/p>\n<p><img decoding=\"async\" src=\"http:\/\/docs.prim.io\/content\/uploads\/2020\/08\/%D0%B0%D0%BD%D1%83%D0%BB8-1.jpg\" alt=\"\" class=\"alignnone size-full wp-image-6184\"><br \/>\nIf a user has more than one modify\/remove permission, the buttons are combined into a single <span class=\"btn icon-edit\">Edit<\/span> button, which is expanded by the arrow on the right.  <\/p>\n<p><strong>Cancel documents with the <span class=\"btn icon-stop\">Cancel<\/span> button<br \/>\n<\/strong><br \/>\n<img decoding=\"async\" src=\"http:\/\/docs.prim.io\/content\/uploads\/2020\/08\/%D0%B0%D0%BD%D1%83%D0%BB7-1.jpg\" alt=\"class=\" alignnone=\"\" size-full=\"\" wp-image-6181=\"\"><br \/>\nThe cancellation of a document leaves a trace in the system, regardless of its type, retains its number and it can be accessed in the corresponding list.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6083\" src=\"http:\/\/docs.prim.io\/content\/uploads\/2020\/08\/%D0%B0%D0%BD%D1%83%D0%BB2-1.jpg\" alt=\"\"><br \/>\nDocuments with the status &#8220;Cancelled&#8221; are coloured in light grey (1) throughout the lists in the system.<\/p>\n<blockquote><p>For example:<br \/>\nYou have 3 invoice numbers 0000000001, 0000000002, 0000000003.<br \/>\nCancel invoice 0000000002. The next invoice you issue will have the number 0000000004.<br \/>\nThe number 0000000002 will remain busy and will be displayed in the system when searching.<\/p><\/blockquote>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-6080\" src=\"http:\/\/docs.prim.io\/content\/uploads\/2020\/08\/%D0%B0%D0%BD%D1%83%D0%BB-1.jpg\" alt=\"\"><\/p>\n<p>Each voided document&#8217;s file displays (1) a &#8220;voided&#8221; status and (2) details about the void, which includes which user it was voided by, when (date and time), and what the completed reason for voiding was:<\/p>\n<p><strong>Cancel sales and orders with the <span class=\"btn icon-stop\">Complete Cancel<\/span> button<\/strong><\/p>\n<p>The full cancel button can only be used for Sales or Orders.<br \/>\nIt cancels the specific document (1) from whose file you clicked the button, but also all its related documents. A full cancellation leaves a trace in the system regardless of the document type and preserves the document numbers so they can be found in the system. Documents with the status &#8220;Cancelled&#8221; are coloured in pale grey throughout the lists in the system.<\/p>\n<blockquote><p>For example Sale SO00000001 which has related:<\/p>\n<ul>\n<li>payment in cash PKO 000000004<\/li>\n<li>Financial Document Invoice 000000003<\/li>\n<li>stock document Discharge STO0000002<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-6087\" src=\"http:\/\/docs.prim.io\/content\/uploads\/2020\/08\/%D0%B0%D0%BD%D1%83%D0%BB3-1.jpg\" alt=\"\"><\/p>\n<p>When using the &#8220;Complete Cancel&#8221; button in Sale SO00000001 (1), all documents that are associated with the sale will be cancelled (2). The &#8216;reason for cancellation&#8217; field (3) must be provided by the operator in free text.<\/p>\n<p>After the complete cancellation of sale SO00000001, the system will give a next sale number SO00000002. The same thing is happening in finance- the next invoice they issue will have a 0000000004 number. The number 0000000003 will remain busy and will be displayed in the system when searching. Similarly, this will happen with the other documents.<\/p><\/blockquote>\n<p><strong>Delete documents with the <span class=\"btn icon-trash\">Delete<\/span> button<br \/>\n<\/strong><\/p>\n<p><img decoding=\"async\" src=\"http:\/\/docs.prim.io\/content\/uploads\/2020\/08\/%D0%B0%D0%BD%D1%83%D0%BB6-2.jpg\" alt=\"class=\" alignnone=\"\" size-full=\"\" wp-image-6176=\"\"><br \/>\nThe delete button removes the document and the links created to it from other documents and automatically releases the number it was registered with.<br \/>\nThe difference with cancellation is that cancellation retains the number in full and it cannot be reused. Deletion, on the other hand, also leaves a trace in the system by adding a &#8220;#&#8221; to the original document number. So firstly the number can be reused, secondly the deleted document can be found in the system with a &#8220;#&#8221; sign.<\/p>\n<p>Releasing and reusing the deleted document number is particularly important for financial documents because it can leave a &#8220;hole&#8221; in their numbering.<\/p>\n<blockquote><p>For example:<br \/>\nYou have 3 invoice numbers 0000000001, 0000000002, 0000000003.<br \/>\nDelete invoice 0000000002. The next invoice you issue will have the number 0000000004.<br \/>\nThe number 0000000002 will remain unfilled and make a &#8220;hole&#8221; in your numbering. It will not be found in the system when searching, but will convert to #0000000002. If you wish to use the number 0000000002 for an invoice, then when you register a new one in the system, you must tick the &#8220;manual number&#8221; box on the document and enter it in the field.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Deleting or cancelling documents happens from the document file, from the action buttons at the bottom. Any deletion or cancellation action is a matter of rights. These are configured from the Administration &gt; Settings &gt; Document Administration menu, where they are set at the document level. If a user has more than one modify\/remove permission, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":23557,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delete and cancel documents - PRIM.IO RESOURCE CENTRE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.prim.io\/en\/prim-io-user-guide\/description-of-the-system\/documents-and-objects\/delete-and-cancel-documents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delete and cancel documents - PRIM.IO RESOURCE CENTRE\" \/>\n<meta property=\"og:description\" content=\"Deleting or cancelling documents happens from the document file, from the action buttons at the bottom. 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